Refunds & exchanges policy

We want you to be happy with what you buy, but refunds aren't automatic, they're reviewed by our management team on a case-by-case basis. This page covers the basics, for the full terms see our Refund & Returns Policy.

When you might be eligible #

• The product you received wasn't as advertised
• The product was purchased without the account holder's knowledge or consent

What's not refundable #

• Products that have been modified or edited after purchase
• Products that have already been accessed, redeemed, or downloaded
• Products bought during a promotional or discounted period, unless we've said otherwise
• Products purchased using Robux

How to request one #

Open a ticket in our Discord within 14 days of your purchase, and include:

• Your Roblox username or the email your purchase was made with
• Your transaction details (e-receipt, order number, or other proof of purchase)
• A clear explanation of why you're requesting a refund

What happens next #

If approved, refunds go back to your original payment method and can take up to 7 business days to land, depending on your payment method and financial institution. We're not able to guarantee a 100% money-back outcome in every case.

For the full legal terms, including how we handle policy changes, see our Refund & Returns Policy.